The Front Desk Associate/Receptionist is the first point of contact for the company and is responsible for providing exceptional customer service to all visitors, clients, and employees. This role involves managing the front desk, handling inquiries, and performing various administrative tasks to ensure the smooth operation of the office.

Key Responsibilities:

Greeting and Welcoming:

Greet visitors, clients, and employees in a professional and friendly manner.

Ensure all visitors sign in and out and issue visitor badges as required.

Communication:

Answer, screen, and forward incoming phone calls while providing basic information as needed.

Manage the company’s main email inbox, responding to or forwarding inquiries as appropriate.

Handle all incoming and outgoing mail and packages, including sorting and distributing.

Administrative Support:

Maintain the reception area, ensuring it is tidy and presentable.

Schedule and coordinate meetings, appointments, and travel arrangements for staff.

Assist with the preparation of meeting rooms and materials.

Perform data entry and maintain accurate records and files.