The Front Desk Representative is responsible for greeting guests, answering inquiries, handling administrative tasks, and ensuring a welcoming environment. The ideal candidate should have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced setting.
Key Responsibilities:
Greet and welcome visitors in a friendly and professional manner.
Answer phone calls, emails, and direct inquiries to the appropriate department.
Manage appointments, reservations, and scheduling as needed.
Maintain security by monitoring visitor access and issuing passes if required.
Qualifications & Skills:
High school diploma or equivalent; additional certifications in office management are a plus.
Previous experience in a receptionist or front desk role is preferred.
Work Environment:
Office setting with frequent interaction with clients and staff.
May require extended hours or weekend shifts based on business needs.
Qualification &
Skills
1. Educational Qualifications:
High school diploma or equivalent (mandatory).
2. Experience Requirements:
Mid-Level: 2+ years of experience in receptionist, customer service, or administrative roles.
3. Key Skills & Competencies:
Communication Skills: Strong verbal and written communication skills.
Customer Service Skills: Ability to interact professionally with visitors, clients, and staff.
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with office equipment (printers, scanners, multi-line phones).
Familiarity with booking or scheduling software (if applicable).
4. Personality Traits:
Professional and well-groomed appearance.
Friendly, patient, and approachable demeanor.
High level of integrity and confidentiality.
Positive attitude and ability to work in a team.
