The Front Desk Representative is responsible for managing the reception area, handling administrative tasks, and providing exceptional customer service to clients, visitors, and employees. They ensure a welcoming and professional environment while efficiently managing calls, appointments, and inquiries.

Key Responsibilities:
Greeting & Customer Service

Welcome and assist visitors, clients, and employees in a friendly manner.
Answer and direct phone calls professionally.
Provide accurate information about the company’s services and policies.
Administrative Duties

Maintain visitor logs and ensure proper check-in procedures.
Schedule appointments, meetings, and conference room bookings.
Handle incoming and outgoing mail, packages, and deliveries.
Maintain office supplies inventory and place orders when needed.
Communication & Coordination

Liaise with various departments to relay messages and ensure smooth communication.
Assist in coordinating events, meetings, or office activities.
Handle customer inquiries and complaints promptly or escalate them as needed.
Data Entry & Record Keeping Update and maintain customer records, databases, and filing systems.