Job Summary: The front desk associate is responsible for greeting and assisting visitors, answering phone calls, handling inquiries, and providing administrative support. They are the first point of contact for clients or customers, ensuring a positive first impression.
Key Responsibilities:
Customer Service: Greet visitors or clients, assist them with directions, and ensure their needs are met promptly.
Phone Reception: Answer incoming calls, direct them to appropriate departments, and take messages when necessary.
Scheduling: Manage appointments, meetings, and reservations as needed.
Administrative Support: Perform basic clerical tasks such as filing, data entry, and managing office supplies.
Mail Handling: Receive, sort, and distribute mail and packages.
Record Keeping: Maintain accurate records of client interactions, appointments, and visitor logs.
Payments and Billing: In some cases, assist with processing payments or billing inquiries.
Qualification &
Skills
<Qualifications:
Education: High school diploma or equivalent; some positions may require a college degree.
Skills: Excellent communication, multitasking, and organizational skills. Proficiency in basic office software (Microsoft Office, etc.) is often required.
Experience: Previous experience in customer service or administrative roles is often preferred.
Attributes: Professional, friendly, and approachable demeanor.