The Front Desk Representative serves as the first point of contact for clients, guests, and employees. They manage reception activities, including greeting visitors, answering calls, scheduling appointments, and handling inquiries professionally and efficiently.
Key Responsibilities:
Greet and welcome guests in a professional and friendly manner.
Answer and direct phone calls, taking messages when necessary.
Manage front desk operations, ensuring a tidy and organized reception area.
Provide accurate information to clients, customers, and employees.
Handle incoming and outgoing mail, packages, and deliveries.
Schedule appointments, meetings, and maintain calendars.
Assist with administrative tasks such as data entry, document filing, and maintaining records.
Monitor office supplies and coordinate orders as needed.
Qualification &
Skills
Qualifications & Skills:
High school diploma or equivalent; additional certification in office administration is a plus.
Proven experience in a front desk, receptionist, or customer service role.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
Strong organizational and multitasking abilities.
Professional and friendly demeanor.
Ability to handle stressful situations calmly and efficiently.
Work Environment:
Office setting with frequent interaction with visitors and employees.
