The Front Desk Associate/Receptionist is the first point of contact for visitors, clients, and employees, providing a welcoming and professional atmosphere. This role is responsible for managing the front desk, handling inquiries, and performing administrative tasks to ensure smooth office operations.

Key Responsibilities:
Greeting and Welcoming:

Greet visitors, clients, and employees in a friendly and professional manner.

Direct visitors to the appropriate person or department.

Maintain a clean and organized reception area.

Communication:

Answer, screen, and forward incoming phone calls promptly and professionally.

Respond to emails and inquiries in a timely manner.

Provide accurate information to visitors and callers.

Administrative Support:

Manage incoming and outgoing mail, packages, and deliveries.

Schedule and coordinate appointments, meetings, and conference rooms.

Maintain office supplies inventory and place orders as needed.

Assist with data entry, filing, and other clerical tasks.

Security and Access Control:

Monitor and manage visitor access, including issuing visitor badges.

Ensure compliance with security protocols and procedures.

Maintain confidentiality of sensitive information.

Customer Service:

Address and resolve visitor or employee concerns or complaints.

Provide exceptional customer service to enhance the visitor experience.

Coordination:

Liaise with other departments to ensure smooth operations.

Assist with event planning and coordination as needed.

Technology and Equipment:

Operate and maintain office equipment such as printers, copiers, and phone systems.

Troubleshoot basic technical issues or escalate to IT support.