Job Overview:
We are seeking a Collector to join our team. As a Collector, you will be responsible for managing the recovery of outstanding debts, loans, or payments. This role requires strong communication, negotiation, and problem-solving skills to work with individuals or businesses to arrange debt settlements and payment plans.
Key Responsibilities:
1 Debt Collection: Contact debtors through phone calls, emails, or written correspondence to negotiate the payment of outstanding debts.
2. Negotiation: Use effective negotiation techniques to secure payment arrangements, settlements, or other solutions for delinquent accounts.
3. Compliance: Adhere to all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
4. Documentation: Maintain accurate and up-to-date records of all collection activities, payment agreements, and communication with debtors.
5. Customer Service: Provide courteous and professional customer service to debtors, addressing their questions and concerns while maintaining a firm focus on debt recovery.
6. Reporting: Prepare and submit reports on collection activities and outcomes as required by the company.
7. Skip Tracing: Use skip tracing techniques to locate and contact individuals with overdue debts, if necessary.
8. Legal Action: Collaborate with legal professionals or agencies to initiate legal proceedings when needed to recover debts.
9. Compliance with Ethical Standards:** Adhere to the highest ethical standards when dealing with debtors and representing the company.
