Job Responsibilities

Job Overview:

We are seeking a Collector to join our team. As a Collector, you will be responsible for managing the recovery of outstanding debts, loans, or payments. This role requires strong communication, negotiation, and problem-solving skills to work with individuals or businesses to arrange debt settlements and payment plans.

Key Responsibilities:

1 Debt Collection: Contact debtors through phone calls, emails, or written correspondence to negotiate the payment of outstanding debts.

2. Negotiation: Use effective negotiation techniques to secure payment arrangements, settlements, or other solutions for delinquent accounts.

3. Compliance: Adhere to all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).

4. Documentation: Maintain accurate and up-to-date records of all collection activities, payment agreements, and communication with debtors.

5. Customer Service: Provide courteous and professional customer service to debtors, addressing their questions and concerns while maintaining a firm focus on debt recovery.

6. Reporting: Prepare and submit reports on collection activities and outcomes as required by the company.

7. Skip Tracing: Use skip tracing techniques to locate and contact individuals with overdue debts, if necessary.

8. Legal Action: Collaborate with legal professionals or agencies to initiate legal proceedings when needed to recover debts.

9. Compliance with Ethical Standards:** Adhere to the highest ethical standards when dealing with debtors and representing the company.

Qualification & Skills


- High school diploma or equivalent. A degree in finance, business, or related fields is a plus.

- Proven experience in debt collection, loan recovery, or a related field.

- Knowledge of debt collection laws and regulations, particularly the Fair Debt Collection Practices Act (FDCPA).

- Strong negotiation and communication skills.

- Ability to handle difficult conversations with professionalism and empathy.

- Proficiency in using collection software and office applications.

- Detail-oriented with excellent organizational and time management skills.

- Ability to work independently and as part of a team.

- Multilingual skills may be beneficial, depending on the demographic of the debtor population.

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