A Waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. They work in restaurants, hotels, cafés, and other hospitality establishments, maintaining a professional and friendly attitude.
Key Responsibilities:
Customer Service
Greet customers warmly and escort them to their tables.
Provide menu recommendations and answer questions about dishes and beverages.
Order Taking & Serving
Take accurate food and drink orders and relay them to the kitchen or bar.
Serve meals and beverages promptly while ensuring customer satisfaction.
Table Management
Set up tables with clean linens, utensils, and condiments.
Clear tables and reset them for new guests.
Payment Handling
Present bills, process payments, and handle cash or card transactions.
Ensure accuracy in billing and provide change when necessary.
Hygiene & Safety Compliance
Follow food safety and sanitation regulations.
Maintain cleanliness in the dining area and report any hygiene concerns.
Team Collaboration
Work closely with kitchen and bar staff to ensure smooth service.
Assist colleagues during busy hours and special events.
Qualification &
Skills
3. Skills & Competencies:
Excellent communication and interpersonal skills.
Strong customer service skills with a friendly and polite attitude.
Ability to multitask and work in a fast-paced environment.
Knowledge of food and beverage menus.
Good memory and attention to detail.
Basic math skills for handling bills and payments.
Teamwork and coordination skills.