Front Desk Officer [JV-2475]

  • Kathmandu
  • Posted Date: 2022-05-08
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An Empire Education Consultancy

Basic Job Information

Job Category Secretarial / Front Desk / Data Entry
Job Level Entry Level
No. of Vacancy's 2
Employment Type 1
Job Location Kathmandu
Offered Salary 2 []
Apply Before (Deadline) 2023-04-13

Job Specification

Education Level 10+2
Professional Skill Required Front Desk

Other Job Specification

    • High school diploma or GED
    • At least two years of customer service experience
    • One year of front desk experience in the hospitality industry
    • Excellent verbal communication skills
    • Availability to work shifts, including evenings, weekends and holidays
    • Familiarity with resort check-in software
    • Ability to solve client issues in a friendly and timely fashion
    • Friendly and welcoming demeanor

Job Description

  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events such as weddings and business conferences
  • Arrange specialized services for VIP customers

 

Applying Procedure

Interested candidates are requested to send in cover letter and resume clarifying your work experience and also clearly mentioning your expected salary to info@empiremanpower.com by 2023-04-13.

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