As a Work from Home Order Sales Representative, you will be responsible for managing inbound orders from customers, assisting with product inquiries, and ensuring that each sale is processed accurately and efficiently. This role involves maintaining strong customer relationships, handling customer inquiries, and managing the end-to-end order process, all while working remotely.

Key Responsibilities:
Order Management: Handle inbound customer orders via phone, email, or live chat, ensuring the process is smooth and accurate from start to finish.

Customer Inquiries: Address customer questions regarding product features, pricing, availability, and order status. Provide detailed information to help customers make informed purchasing decisions.

Order Processing: Accurately input and process customer orders, ensuring that order details are recorded correctly and promptly sent for fulfillment.

Sales Support: Offer upsell or cross-sell recommendations when appropriate, based on the customer’s needs and order details.

Customer Relationship Management: Build and maintain positive relationships with customers to encourage repeat business and enhance customer satisfaction.

Order Tracking & Follow-Up: Track the status of orders and follow up with customers as needed to ensure timely deliveries or resolve any issues.

Problem Resolution: Address any order-related issues, including delays, returns, exchanges, or billing questions, ensuring timely resolutions.

Reporting & Documentation: Maintain accurate records of customer orders and interactions in the company’s CRM or order management system. Provide daily or weekly reports on sales activities, trends, and customer feedback.

Customer Retention: Implement strategies to increase customer satisfaction and retention, including offering loyalty programs, resolving complaints, and ensuring a positive post-sale experience.