<p>&nbsp;Key Responsibilities:&nbsp;<br />
- Lead, manage, and mentor a team of collection agents to maximize their performance and productivity.<br />
- Set collection goals and targets for the team, and monitor progress toward achieving these goals.<br />
- Develop and implement strategies to improve collection rates and efficiency.<br />
- Ensure compliance with all relevant laws, regulations, and industry best practices in debt collection.<br />
- Conduct regular performance evaluations and provide constructive feedback to team members.<br />
- Coordinate and participate in training and development programs for collection agents.<br />
- Analyze data and trends to identify areas for improvement and implement necessary changes.<br />
- Handle escalated collection matters and provide guidance in resolving complex cases.<br />
- Maintain accurate records of collection activities, accounts, and agent performance.<br />
- Prepare and present regular reports to senior management on collection performance.<br />
- Collaborate with other departments to streamline processes and improve customer experiences.<br />
- Stay updated on changes in the collections industry, regulations, and technologies.<br />
- Foster a positive work environment, promoting teamwork, motivation, and a commitment to excellence.<br />
- Ensure the security and confidentiality of sensitive customer information.<br />
- Handle any other duties or responsibilities as required by senior management.</p>