Greeting Visitors: Welcome and direct visitors, clients, and customers in a professional and friendly manner.
Phone and Email Management: Answer incoming calls, emails, and messages, ensuring proper communication and forwarding to the relevant department or individual.
Scheduling & Appointments: Maintain the company’s calendar, schedule meetings, appointments, and events, and coordinate with relevant personnel.
Reception Area Management: Ensure the front desk area is tidy and organized, with proper signage and information available for visitors.
Documentation and Filing: Assist in maintaining office files and records, ensuring all necessary documentation is accurate and up to date.
Customer Service: Address client inquiries, handle complaints or issues, and provide general assistance with professionalism and courtesy.
Security Protocols: Monitor and enforce company security procedures, including visitor sign-in and issuing visitor badges.
Qualification &
Skills
Skills & Qualifications:
Communication Skills: Strong verbal and written communication skills to interact effectively with staff and clients.
Organizational Skills: Ability to manage multiple tasks, handle schedules, and maintain order in a busy environment.
Customer Service: Prior experience or skills in handling customer needs, resolving complaints, and providing solutions.
Technical Proficiency: Basic knowledge of office equipment (printers, fax machines) and computer software (Microsoft Office, CRM systems, etc.).
Professional Appearance & Attitude: Maintain a neat appearance and a friendly, approachable demeanor.
Preferred Qualifications:
Previous experience in a receptionist or customer service role.
A high school diploma or equivalent; additional certifications or education in hospitality or office management may be a plus.
